ABSTRACT
Most SMEs in Nigeria use Global System of Mobile communication (GSM) to communicate their customers and by this build stronger relationship. The globalization of world economy has further amplified the importance of telecommunications to the economy. In is in light of this that this study seeks to find the effects of GSM on service delivery of SMEs in Nigeria.
Data collected was analyzed using frequency table and percentage analysis while hypothesis was tested with chi-square statistics.
In conclusion we found out that the results of the findings and the hypotheses tested showed that the use of GSM enabled SMEs customers to receive timeliness messages services like transaction alerts, account enquiry etc via mobile phones at convenience. Thus, customers have been able to save considerate time with relatively leaser costs to the customers. The outcomes of this study would help the management of SMEs to develop effective strategic planning for the future of mobile business in developing countries like Nigeria. Again, there is the need to sensitize the service provider on degree at which SMEs use or adopt GSM so as to improve their service delivery.
Abstract
Unemployment has been a major issue in the Nigerian economy since the mid-1980s. Consequently, the Federal gove...
ABSTRACT
In the past 3 decades (1981-2017), the Nigerian government has set out various policies targeted at stimulating the macroeconomi...
ABSTRACT
The concept, unemployment is better mentioned than experienced. Our country, Nigeria, is hard hit with the problem of unemployme...
ABSTRACT
This study is an assessment of the Amnesty Program for ex-militants in the Niger Delta as a government palliative for Oil Bearin...
ABSTRACT
This study was carried out to examine Ethno-Religious Conflicts In Nigeria; Issues,...
ABSTRACT
The issue of news coverage in Nigeria has generated interest from all works of life. Argument arise as a result...
STATEMENT OF THE PROBLEM
It has been observed that in traditional method of teaching provides more or l...
EXCERPT FROM THE STUDY
The flow of goods and persons is at the heart of transportation. Given that it is an operation th...
ABSTRACT
This study concerned itself with effective physics practical in secondary schools. It examined whether the way...
Abstract
Motivation plays a very important role in enhancing the students’ pronunciation learning. Consequently, t...